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Chapter two. Project Initiation.
Get started, in a structured way. Know what is to be done and who you are working for. Know what you are going to deliver, when it needs to be delivered and how the project will be measured. Get your project the support it deserves.
What do you want to achieve, and why?
Think about why you are undertaking this project and list your reasons for considering outsourcing. Consider these general categories of reasons for outsourcing, categories where others have found benefit: Financial. Human resources. Technology. Management control. Legislative. Quality and performance.
Usually your reasons are driven by your business objectives in some way...either your high level business objectives or those of the customers of your particular Service. Maybe your customers are dissatisfied with the level of performance of the Service, or want it to be more responsive to change, or want it for less cost. These are your reasons for wanting to do the project. As the project progresses, you’ll turn these “reasons” into “objectives” and will include these objectives in the Document. Successfully establishing your objectives and sensible measures that reflect attainment of those objectives puts you in an excellent position to monitor and measure the value of your outsourcing arrangement.