31 chapters
From project initiation and supplier assessment to scopes of work, service levels and contract schedules.
37D Academy · E60001
Read. Apply.
Build your judgement.
IT Outsourcing & Supplier Management, based on The IT Outsourcing Cookbook.
One reference. A complete learning path.
The $179.99 USD cookbook purchase includes the full 394-page PDF and 37D Academy access. Read each chapter, complete its quiz, then pass the final exam to earn a Certificate of Completion.
Chapter quizzes & final exam
62 chapter questions and a 20-question final exam. Pass mark: 80%, with review and retries allowed.
Saved progress
Return using your private purchase access link. Progress and completion results are saved with your course access.
What you will cover
- Welcome to the IT Outsourcing Cookbook
- Project Initiation
- Project Startup
- Business Objectives
- Assessing the Marketplace
- Benchmark
- Business Case
- Post-approval
- Close-off
- Sample Reasons for Outsourcing
- Sample Bullet Point Scopes of Work
- Preliminary Documentation About Your Service
- Supplier Assessment Proforma
- Request for Information
- Proposal Assessment Proforma
- Request for Proposal
- Change Management Procedure
- Problem Management Procedure
- Scopes of Work: An Overview
- SOW: Application Maintenance
- SOW: Desktop
- SOW: Help Desk
- SOW: Host Systems
- SOW: Network
- SLA: Applications Maintenance
- SLA: Desktop
- SLA: Help Desk
- SLA: Host Systems
- SLA: Network
- Sample Terms and Conditions
- Schedules
This self-paced reference edition includes historical examples and sample documents requiring adaptation. The completion certificate is not professional accreditation or identity verification. Read chapters online, download the full book or use optional browser narration. Professionally recorded audio and video lessons are not included in this edition.
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