37D Connect / Call-flow sequences
37D Communications · Team tools

Build a more purposeful call journey.

Combine supported keypad tones, recorded audio and messaging actions in an ordered sequence.

FAST TRACK C40023

Service fit, eligibility and configuration are confirmed before activation. Pricing is quoted in USD for your requirements.

The 37D value approach

Owned technology. A leaner cost base.

Our core technology equipment is owned outright. This helps us control infrastructure costs, while long-term supplier pricing arrangements support planning for relevant inputs. We use that cost discipline to pursue competitive pricing and lasting client relationships.

A quote identifies the actual setup, hardware, integration, usage, support and any third-party charges for the agreed scope. Ownership of our equipment does not mean every third-party platform or software license is owned by 37D.

Discuss project scope and pricing →
37D Connect

Explore the dedicated communications website, customer portal and service guides.

connect.37-dimensions.com ↗

What a sequence does

A sequence runs a chosen series of actions in order. The portal supports combinations of keypad tones, uploaded recordings and SMS actions. This extends an IVR call flow; it is different from call hunting, which tries answering destinations in order.

Prepare the steps

Write the intended outcome first, prepare any audio files and identify the keypad tones or messaging action needed. Create the ordered steps under Services → Sequences, then connect the sequence to the appropriate call path where supported.

Check each stage

Test the complete sequence rather than only its first action. Confirm audio plays clearly, keypad tones reach the intended system and messaging is enabled for the relevant number. A completed call-flow step does not itself prove that an SMS was delivered. Review rates and account permissions before using it live.

A setup designed around your needs.

Share your locations, numbers, expected usage and the outcome you want. We will review the service fit, confirm the scope and provide an itemized quote before activation.

37D owns communications infrastructure, giving us greater control over costs. Ask us to compare a suitable configuration with your current requirements and expenditure.

Your next step

Let’s build the right connection.

FAST TRACK C40023

Your selected service and reference code are carried into the enquiry form. Tell us whether you want pricing, a partnership conversation or approved customer evidence.

We confirm which evidence can be shared for this service. Customer material is shared only with permission.

Canadian innovation support

Build the project.
Explore eligible support.

37D uses the same innovation-support mindset for its own eligible development work that it brings to client projects. If your Canadian business is undertaking qualifying R&D or developing an innovative technology, an SR&ED or NRC IRAP conversation may be a useful part of the plan.

SR&ED readiness

SR&ED provides tax incentives for eligible R&D carried out in Canada. Start by identifying the work, uncertainty, experiments, supporting records and expenditures that need professional review.

Explore SR&ED support →

NRC IRAP readiness

NRC IRAP supports eligible Canadian innovation businesses through advice, connections and, in some cases, project funding. We can help organize a project and business-readiness discussion.

Explore IRAP support →

A routine technology purchase, resale or implementation is not automatically eligible. Support depends on the applicant, work, costs, timing and program decisions. Other assistance can affect an SR&ED calculation, so the programs must be reviewed together rather than simply adding assumed benefits.

37D provides independent consulting; CRA and NRC make their respective decisions. No government endorsement, award or project-specific funding is implied. CRA SR&ED information ↗ · NRC IRAP information ↗.

Before you enquire

Is this suitable for my business?

Share your location, intended use and timing. The team confirms suitability, availability and the proposed scope before an engagement.

How do I get pricing?

Use the pricing enquiry with fast-track code C40023. Tell us the scope, location, expected usage or funding need and timing so the team can review the relevant costs and terms.

What happens after I enquire?

The team reviews your context and the selected service, then agrees a useful next step: information, a conversation, pricing or a partner discussion. An enquiry does not book a call or create a purchase commitment.

Build out your setup.

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Conference bridges

Connect colleagues and customers in a shared telephone conference.

Availability & pricing confirmed for your setup

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Call recording

Support review, training and follow-up with configured call recording.

Availability & pricing confirmed for your setup

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Custom music on hold

Choose appropriate hold audio for supported queues, groups and conferences.

Availability & pricing confirmed for your setup

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Planning your 37D Connect — Call-flow sequences enquiry

Plan the complete customer-contact journey

Start with the person contacting the business and the result they need. Consider the route to a team, what happens outside working hours and the handover when an enquiry needs a person. The calling or messaging function is one part of that experience; the follow-up process determines whether the contact leads to useful work.

A practical brief sets out the users, locations, existing devices or systems, service hours and the configuration to be assessed. Where activity creates a customer record, appointment or sales task, explain how the receiving team should act. Availability, compatibility, usage and commercial terms should be confirmed for the setup rather than inferred from another customer’s arrangement.

Shape the conversation around your priorities

The areas identified for this offering include the following. Tell us which matter most to you, what you already have in place and where the current approach falls short. This helps the team assess fit and agree a focused scope.

  • Combine supported keypad tones, recorded audio and messaging actions in an ordered sequence.

Information that helps us assess the next step

Explain the users, locations, service hours, existing equipment or calling setup and the customer-contact outcome you need. For campaigns, include the market, audience, receiving capacity and proposed handover. The team can then discuss scope, compatibility and pricing.

Explore the connected services

A requirement can cross more than one part of the business. These related pages provide additional context; the team can help determine whether any belong in your scope.

Your next step

Request a conversation about this offering, ask about pricing or introduce a partnership proposal. You may also ask for relevant case studies, references or testimonials available for discussion. Use fast-track C40023 so that the team can identify this page and your starting point.

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